Effective Date: 18 March 2025

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1. Introduction

At Sapling Minds, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the Privacy Act), as well as other relevant Australian laws, including child protection and workplace health and safety legislation.

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A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

 

2. What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that identifies an individual. This includes but is not limited to:

• Names, addresses, email addresses, phone numbers, and other contact details.

• Demographic information such as age, gender, and preferences.

• Health-related information (with consent, where applicable).

• Usage data, including information on how you interact with our website.

 

We collect personal information for the primary purpose of providing our services to you, marketing, and communicating with clients. You may unsubscribe from our communications at any time by contacting us directly.

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We may also collect sensitive information, such as health or education details, but only with your consent or where required by law.

 

3. How We Collect Your Personal Information

We collect personal information through:

• Direct interactions, such as through forms, phone calls, and email communications.

• Automated technologies, such as cookies or web analytics, when you use our website.

• Third parties, such as service providers or publicly available sources, when applicable.

 

4. Sensitive Information

Sensitive information includes data such as racial or ethnic origin, political opinions, membership of a political association, religious beliefs, membership of trade unions, or health information.

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We will only collect and use sensitive information:

• For the primary purpose for which it was obtained.

• For a secondary purpose that is directly related to the primary purpose.

• With your consent or where required by law.

 

5. Third-Party Disclosures

Where reasonable and practical, we will collect personal information directly from you. However, in some cases, we may receive information from third parties. We will ensure that you are aware of any such disclosures.

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We may disclose your personal information to:

• Third parties, if you consent to such disclosure.

• Legal authorities, when required or authorised by law.

 

6. Security of Your Personal Information

We store your personal information securely, using industry-standard measures to protect it from misuse, loss, or unauthorised access, modification, or disclosure.

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When your personal information is no longer needed for the purpose it was collected, we will take steps to destroy or permanently de-identify it. Most personal information is stored in client files, which will be retained for a minimum of seven years.

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7. Access and Correction of Your Personal Information

You have the right to access and request corrections to your personal information. If you would like to access your personal information, please contact us in writing. We may charge an administrative fee for providing a copy of your information, but there will be no charge for submitting an access request.

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To protect your privacy, we may require you to provide identification before releasing your information.

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8. Children's Privacy

As we also provide services to children, we are committed to ensuring the privacy of minors. We do not knowingly collect personal information from children under the age of 16 without obtaining parental consent.

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We are also required to comply with state and territory legislation related to working with children. Depending on your location, Sapling Minds and any individuals working with children must comply with the relevant child protection requirements, including holding a valid Working With Children Card (or equivalent) where required.

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If we become aware that we have unintentionally collected personal information from a child without the necessary consent, we will take steps to delete that information.

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9. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be reflected on our website with the updated effective date.

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10. Privacy Complaints and Inquiries

If you have any concerns or complaints about how we manage your personal information, or if you wish to access or update your information, please contact us at:

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Sapling Minds
Email: hello@saplingminds.com.au
Phone: +61 431 607 182

We will respond to your inquiry or complaint promptly and work with you to resolve any concerns.